Customized Readers Glasses

FAQ

Frequently Asked Questions

Customized Non-Prescription Reading Glasses

+ - What is the benefit of having different lens strengths in each eye?

At Customized Readers our Custom Reading Glasses allow each person to determine their unique & different Lens Strengths in each eye as needed for precise adjustment to match your unique visual reading requirements. Your non-prescription Customized Reading Glasses can enhance reading clarity and comfort, especially if you have varying degrees of presbyopia, nearsightedness or farsightedness between your eyes.

+ - How do I place an order for customized non-prescription reading glasses?

Placing an order is easy. Visit our How to Order Guide for step-by-step instructions for ordering your customized reading glasses. Here, you’ll find our free Online Vision Test for Reading Glasses to determine your lens strength. 

+ - Can I change my order once payment has been submitted?

​​Once you've submitted your order and made payment, our aim is to initiate the manufacturing process promptly. If you email us within 24 hours of placing your order, we can usually accommodate changes to certain aspects of your order, such as Lens Strength (Lens Power), Frame Style(s), Lens Type, and Lens Tint.

+ - Can I return my customized reading glasses if I'm unsatisfied?

Since we only manufacture NEW Customized Readers Glasses that are unique for each person, returns are not possible (unless product is received damaged) because our process does not repurpose or reuse Frames & Lenses for other customers.  

 

The Return/Refund Policy comes into effect only in cases where a customer receives an order that has been damaged during shipping & delivery. In such instances, we will provide a replacement for the order. To be eligible for a refund/return, you must inform us via email of the damage to your Customized Readers within 10 days of delivery. 

 

You may also opt to have your Customized Readers remade at a significant discount - See our Remake Policy below.

+ - What is your remake policy?

In the event you would like to modify the Lens Strengths (Powers) and/or Frame Style of your non-prescription reading glasses, we offer a one-time “remake” at a 40% discount (excluding shipping & handling). Under this policy, you may retain your original order as a supplementary backup. To be eligible for a remake, you must submit your remake request via email to [email protected] within 30 days of delivery.

+ - Are these customized glasses suitable for individuals with astigmatism?

Our non-prescription reading glasses do not correct for astigmatism. For individuals with significant astigmatism, we recommend consulting an optometrist for specialized guidance on special prescription reading glasses for astigmatism.

+ - How long does it take to receive my customized glasses after ordering?

 

  • Our Customized Reading Glasses are individually made-to-order for each customer using only Ophthalmic Prescription Quality Lenses & Frames.
  • Our manufacturing & delivery schedule is (+/-) 14 business shipping days (Monday-Friday, excluding holidays & weekends) from the order date.
  • Your order will be manufactured by our Certified Prescription Lab where Prescription Quality Lenses are custom edged, safety tested & precisely fitted into your selected Frame Style(s).
  • Each pair of Customized Reading Glasses undergo a final quality control inspection before approval for shipping.
  • Once your order has been shipped, tracking information will be available to monitor your shipment in transit & delivery.

+ - Can I adjust the lens strengths myself after receiving the glasses?

Our glasses are professionally customized for each eye, so we advise against self-adjustments. If you experience any issues with your glasses, please contact our customer support team for assistance.

+ - Do your non-prescription reading glasses come with bifocal or progressive lenses?

Our Customized Reading Glasses are currently only available with single-vision lenses. We may offer other types of lenses in the future.

+ - Do you offer any additional lens coatings or options for the glasses?

We offer various lens coating options, including anti-glare and blue light-blocking coatings. These coatings can enhance your visual experience and protect your eyes from digital screen glare.

Learn more about our lens types, coatings, and tints »

+ - Do you offer a bulk order discount?

Receive 15% off when you purchase 2 or more pairs of our customized non-prescription readers in the same order (excludes shipping & handling fees).

+ - Do you offer free shipping?

You may qualify for free shipping if your order total is $150 or more.

+ - Do you ship internationally?

We are pleased to accommodate international orders through partnerships with ship-forward companies. These services grant you a free USA address to accept your order, which is subsequently forwarded to your international location.

+ - Can Reading Glasses help fix reading vision problems from eye problems such as Cataracts, Macular Degeneration or other Retinal or Corneal problems?

Reading Glasses cannot correct your vision completely if a person has eye problems & diseases such as Cataracts, Macular Degeneration, Retinal or Corneal problems, lazy eye or other eye pathology.

However, at Customized Readers, we use the best reading lenses available without distortions which helps people with eye problems see as good as possible without prescription with our Custom Reading Glasses.

We are here to help answer your frequently asked questions about our customized non-prescription reading glasses